Frequently asked questions (FAQ)
Welcome to our Frequently Asked Questions section. Here we have collected answers to the most frequently asked questions about our NettBack site and our cashback service. If you can't find the answer to your question here, please don't hesitate to contact us. Our team will be happy to help.
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FAQ
Cashback at NettBack is simple. When you make an online purchase via our platform from one of our partner merchants, we receive a commission. We then share part of this commission with you in the form of cashback. All you have to do is register, make your purchases via our site and watch your cashback earnings accumulate.
The cashback validation period varies according to the merchant and can generally take from a few days to a few weeks. Once the merchant has confirmed your purchase, your cashback will be credited to your NettBack account.
To request payment of your accumulated cashback, you can easily do so by logging into your NettBack account. Make sure you have reached the minimum amount of €20. Once ready, go to the "Balance & Invoices" section of your account and provide the necessary information, such as your bank account or PayPal e-mail address. Then submit your payment request. Once your request has been processed and verified, you'll receive your payment directly into your bank or PayPal account.
Yes, NettBack is completely free to register and use. There are no hidden fees or subscriptions to pay. You can take advantage of our cashback service at no cost. We're here to help you save money on your online purchases and to provide you with a smooth, user-friendly experience.
To track your cashback earnings, log in to your NettBack account. You'll find a personalized dashboard where you can view your recent transactions, pending cashback amount and total validated earnings. You can also view your complete transaction history to see how your cashback earnings are accumulating over time.
If you cancel or return a product purchased through NettBack, this may affect your cashback. In general, if a purchase is cancelled or returned, the cashback amount will also be adjusted accordingly. It is important to consult each merchant's terms and conditions regarding returns and cancellations for possible implications on your cashback.
NettBack works with a large number of online merchants, but we cannot guarantee full compatibility with every website. Before making a purchase, make sure the merchant is a NettBack partner by checking the list of available stores on our site. You can also use our search function to find a specific merchant.
If you have a problem with your cashback or a transaction, we're here to help. Contact our customer support team using the contact details provided on our site. Please provide as much detail as possible about the problem you are experiencing so that we can resolve the situation quickly and efficiently.